OUR COMPETENCIES

Our capabilities come from our leaders within CCM. Having extensive experience in various areas and industries allow us to grow with our clients in terms of services, capabilities and in turn achieve competence and success.

CONTACT CENTRE EXPERTISE

Many of our clients have contact centres, however they may not have a dedicated team assisting them to find the right candidates to run them. Being in the contact centre business allows us to assist you with your needs to provide these candidates to you.

TRAINING AND PERFORMANCE DEVELOPMENT

Unlike the usual approach for training, CCM does it differently and our team of trainers design, train and determine their success via measurable indicators.

With our own methodologies from learning to knowledge transfer to knowledge application, CCM has a set of measurements to bring new hires to the level of efficiency that is required for each client.

QUALITY & COACHING MANAGEMENT

To ensure consistent results for each client, CCM also ensures that monitoring by listening to calls is an on-going activity, so as to identify gaps and in turn improve quality & efficiency for each and every member of the team.

Job aids, refresher training, coaching and self-paced learning are just part of the process in managing quality within CCM.

MSC CYBERCITY LOCATION

An MSC status company located in Kuala Lumpur Sentral, Malaysia’s first Multimedia Super Corridor (MSC) Cybercentre.

CCM have MSC status infrastructure and an advantage of being located in KL Sentral, which is a central transport hub, provides our employees with various routes and options to commute to work with ease.

Award Winning Contact Centre
NEWLY AWARDED on 25th November 2016!

CCM was awarded the Certificate of Merit in the "Best New Contact Centre" category in the "2016 National Contact Centre Awards" organised by the Contact Centre Association of Malaysia (CCAM).

We are honoured to receive the award and success comes from our clients who believes in CCM and our employees who worked hard to help us achieve this award.

Achieving this award is a big step forward in being the leading local brand in Malaysia for outsourcing and insourcing services.